Terms of Service

Effective Date: July 18, 2025

Last Updated: July 18, 2025

Welcome to D‑App Online (https://d-app.online) (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of our services, including our website, SaaS products, digital solutions, consulting services, and related offerings (collectively, “Services”).

By accessing, using, or contracting our Services, you agree to these Terms. If you do not agree, you may not use our Services.

1. Eligibility

You must be at least 18 years old or the legal age of majority in your jurisdiction to use our Services.

2. Services We Provide

We offer:

Custom web and mobile application development
AI-powered chatbots and automation
SEO-ready website design
SaaS products
AI strategy and consulting
Ongoing support and maintenance

We may modify or discontinue Services with or without notice.

3. Account Registration

To use certain Services, you may need to create an account. You agree to:

Provide accurate information
Maintain account security
Notify us immediately of any unauthorised use

We are not responsible for unauthorised access.

4. User Responsibilities

You must:

Use Services lawfully
Not reverse engineer or tamper with products
Not introduce harmful content or activities

5. Payment Terms

Project Services: Payment terms defined per contract; deposits may be required.
SaaS Products: Subscription fees billed monthly/annually.
Payments in GBP (£).
Non-refundable unless stated.

Non-payment may result in suspension.

6. Intellectual Property

Client Content: Owned by you.
D‑App Online IP: Owned by us, including source code, tools, designs, unless otherwise agreed.

7. Confidentiality

Both parties must keep proprietary information confidential beyond contract termination.

8. Warranties & Disclaimers

Services are provided “as is”, without guarantees of uninterrupted or error-free operation.

We are not liable for indirect, incidental, or consequential damages.

9. Limitation of Liability

Liability is limited to the amount paid for the Services in the last 6 months before the claim.

10. Indemnification

You agree to indemnify D‑App Online for:

Service misuse
Violations of these Terms
Breach of third-party rights

11. Termination

We may suspend or terminate services for:

Terms violation
Non-payment
Or for convenience with notice

Upon termination, all usage rights end.

12. Privacy

Use of Services is governed by our Privacy Policy.

13. Third-Party Services

We are not responsible for third-party integrations or platforms.

14. Governing Law

These Terms are governed by the laws of England and Wales, with exclusive jurisdiction of its courts.

15. Changes to Terms

We may revise these Terms. Continued use post-change means acceptance.

16. Contact

D‑App Online

📧 Email: info@d-app.online

🌐 Website: https://d-app.online

17. Optional Add-Ons

Data Processing Agreement (DPA)
For clients requiring GDPR compliance to ensure proper data handling, processing, and security.
Service Level Agreement (SLA)
For clients requiring guaranteed service uptime, support response times, and performance commitments.

Please request these agreements if required.

📄 Service Level Agreement (SLA) Template

1. Scope of Service

Covers support, maintenance, and uptime commitments for services delivered by D‑App Online.

2. Uptime Guarantee

We guarantee 99.5% monthly uptime for hosting and critical services.

3. Support Availability

Email support: info@d-app.online
Support Hours: Monday to Friday, 9:00 - 17:00 (UK Time)

4. Response Times

Priority	Response Time	Resolution Target
Critical	2 business hours	24 hours
High	4 business hours	48 hours
Medium	1 business day	3 days
Low	2 business days	5 days

5. Exclusions

Downtime caused by:

Third-party services
Force majeure events
Client misuse

6. Remedies

If uptime falls below the guarantee, credits may be issued on future invoices.

📄 Data Processing Agreement (DPA) Template

This DPA supplements the Terms of Service where D‑App Online processes personal data on your behalf in accordance with GDPR (UK and EU).

1. Data Processing Details

Purpose: As per project contract
Data Types: Client data, end-user data
Duration: Until termination of services

2. Data Subject Rights

We will assist in facilitating requests from data subjects under GDPR (access, rectification, erasure, etc.).

3. Security Measures

We implement:

Data encryption
Access controls
Regular security audits

4. Sub-processors

We use select sub-processors; a current list is available on request. You will be informed of any changes.

5. Data Transfers

Any data transferred outside the UK/EU will follow appropriate safeguards (e.g., Standard Contractual Clauses).

6. Breach Notification

We will notify you of any data breach within 72 hours of becoming aware.

7. Termination

Upon termination, all personal data will be returned or securely deleted upon request.